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Patient advocates

COVID-19: Visitor policy in Alert Level 1
Click here for more informationThe national Health and Disability Advocacy network provides a free service and can assist you to resolve your complaint about a health or disability service.

Health and Disability Advocacy
0800 555 050


How is swabbing done?

You will be greeted by healthcare staff wearing personal protective equipment.

At the drive-thru/walk-thru centre, you will be asked COVID-19 screening questions to work out if a swab is needed (this can be done over the phone by Healthline). A swab may be done in a dedicated testing space by staff or from inside your car.

If you visit your General Practitioner, they may be operating slightly differently and be using green / yellow / red zones to streamline and manage people with or without re...

September 2021

... and discussion around the three projects that are underway.  The projects take place over 3 years, 2 years and 1 year respectively although the third project has been given a slightly extended timeframe due to both the cyber-attack on the hospital and Covid.  These studies cover Cancer WHIRI, Collaboration and Activation.

Discussions were also held in relation to inhouse work being done to improve the quality of services and understanding of equity to the community as a whole.

July 2021

... put in place. Most of the hui was with the Council being provided with updates on equity which also provided information around the new Māori Equity Clinical Response Team which has now been put into place along with new Equity Response Initiatives.

Covid vaccinations and the equity around these were also discussed in detail.

The new Director, Quality & Patient Safety and new Chief Medical Officer Primary & Community Health were introduced to the Consumer Council.

Can I get the MMR and flu vaccinations before or after I get the COVID-19 vaccination?

It’s advised that if you are wanting to get the MMR vaccination before your Pfizer vaccination or after your second dose, that you allow 4 weeks.

For the flu vaccination, it’s 2 weeks.

If you wish to receive any other vaccinations after receiving your Pfizer vaccination, you will need to do so 2 weeks after your second dose. Please check with your family doctor or other health professional before any vaccination.

Waikato DHB services during COVID-19 Alert Level 2


From 11.59pm November 16 Waikato is in Alert Level 2

To help protect patients, staff and the community at this time there may be some changes to how our facilities are operating.

Wherever possible we will be shifting appointments to phone and/or telehealth options.

We acknowledge this will cause some inconvenience and appreciate your understanding as we prioritise patient safety at this time. As our investigations progress we will continue to review this approach.

DHB staff will be contac...

Care in Women’s Assessment Unit (WAU) during COVID-19 Level 2

... pregnancy-related issue - for example, bleeding or a change in your baby’s movements - and you cannot get hold of your LMC, ring 07 839 8899 so you can be assessed over the phone and we will make preparations for your arrival at WAU.
If you have tested positive for COVID-19 or are awaiting results of a COVID-19 test, ask your LMC or GP to let WAU know or call WAU on 07 839 8899 so arrangements can be made for your safe care in WAU.
Please wear a mask when you enter the building.
Unfortunately y...

Labour and birth care at Waikato Hospital during COVID-19 Level 2

... is safe for you, your baby and support person as well as our staff and other patients. To do this, we have made some changes to how things work in the delivery suite and the ward environment.

Please advise your LMC if you are feeling unwell with any COVID-19 symptoms or if you have tested positive for COVID-19 or are awaiting COVID-19 test results. Your LMC will need to let Delivery Suite know ahead of time before your labour starts and also when you go into labour (before you arrive at Delive...

COVID-19 testing

... priority for testing at all locations, including GP practices, is people who meet location of interest criteria, are symptomatic or who have been requested by Healthline or their GP to seek a test. If you are not in these categories, please contact the COVID-19 Healthline on 0800 358 5453 for advice.

From 11.59pm Thursday 23 September most people crossing Alert Level boundaries on permitted business or personal travel must be tested beforehand. In some cases evidence of a negative test is need...

Let's talk rural wellbeing - Welcome to our Fieldays stand

COVID-19 has had a significant impact on how we interact with others, go about our lives, our work, study and many other aspects of our lives. The combination of stress and uncertainty can have significant and wide-reaching impacts on the mental wellbeing of all people in New Zealand.

Information and tools to support your mental wellbeing during the COVID-19 response are available on the Ministry of Health Website: