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Feedback and complaints

What matters to you is important to us. Your feedback helps us improve our services. All our wards and clinics have feedback cards so you can record your comments on the spot and know they will be seen by the nurse in charge of the ward.

You can also submit your feedback or complaint using our online forms:

Please feel free to raise any issues or concerns at the time with any member of your care team. If you are not happy with their response, ask to see the nurse in charge of the ward in the f...

Cultural support for staff

MihimihiKei te mihi ake ki a tātou e kaha nei ki te hāpai i te oranga o nga tāua te Iwi Māori,
Hēoi, ka mihi tonu mō rātou kua hingahinga atu.
Nō reira, ka āpiti hōno tātai hōno, rātou ki a rātou, ā,
ka āpiti hōno tātai hōno, tātou e waha tonu i te kaupapa o te hauora ki a tātou.
Nō reira kei te mihi ake.

Greetings, to all of us who are energetically involved in the promotion of Māori health;
with special reference to those who have passed away;
and so, let the dead be joined to themselves an...

What we do

We do it all. From geriatric care to premature babies, from home visits by district nurses to complex trauma surgery, from renal dialysis to managing pandemic responses, from advanced cancer treatments to community dental clinics, from health screening to mental health and addiction services.

We also fund lots of other organisations to provide health services in our community.

We plan, budget, manage, support, code, file, train and educate.

We have been providing healthcare in the region for...

Waikato Hospital antenatal and postnatal ward during COVID-19

Information for women who are staying on the Waikato Hospital ward for clinical care while they are pregnant and for women who are staying on the ward with their baby following birth.

With COVID-19 circulating in the community, this can be a scary time for pregnant women or women who have just had a baby. We are working very hard to ensure the ward environment is safe for you, your baby, our staff and other patients. The layout of the ward does not enable social distancing if additional people...

Study days and education

Waikato DHB offers a variety of education and professional development opportunities for nurses. Most are delivered by or in partnership with nurse educators and coordinators from Professional Development Unit. All education initiatives delivered by the Professional Development Unit are open to external applicants from the nursing community in the Waikato region (such as Aged Care, Practice Nurses etc.), unless flyers/calendar specifies “target audience Waikato DHB staff only”.

Some of our educ...

Your personal information and privacy

We keep your information secure and make sure only authorised people access it. There are strict policies and procedures to maintain privacy and to manage this information.

In some cases some of this information may be displayed in areas that are accessed by the public (e.g. your name on ward cubicle door).

You don't have to provide us with the information we request. However if you choose not to, we may not be able to treat or care for you properly.

You have the right to access your cli...

Thames Hospital

Thames HospitalThames Hospital is a secondary level hospital which serves the Thames, Coromandel and Hauraki areas. The hospital has:

Inpatient unit with 48 beds.
Level 2 emergency department open 24 hours
Day stay unit and theatres – day stay surgery and endoscopy.
Outpatients with clinics in medicine, surgery and many visiting specialists.
Birthing unit – midwife led.
Laboratory services and blood bank.
Outreach chemotherapy and haematology suite.
Radiology, including CT, sonography, echocard...

The Heart Trust

The Heart Trust is an incorporated charitable trust dedicated to improving the quality of life of heart patients living in the mid North Island.

The Heart Trust acts to speed up access to world-class heart diagnostic and treatment services for people living in Waikato, Bay of Plenty, Thames/Coromandel, Taranaki and Gisborne/Tairawhiti – also known as the Midland health region.

Working in partnership with hospitals and district health boards (DHBs) the Heart Trust helps provide up-to-date techn...

Our approach

Although assessment of mental disorder particularly in relation to a person’s offending is one of the primary services for the Midland Regional Forensic Psychiatric Service, treatment and rehabilitation are also equally significant components, i.e. a person may have offended and this is found to have been as a result of their mental illness, or mental illness coupled with problem behaviours that may result in serious offending.

It is then the goal of our services to successfully treat the perso...



Philips EPIG 7G x 3
Philips EPIQ 7W x 1
Philips IU22’s x 3

Capacity to scan approximately 100 patients per day.


All general work, (i.e. abdominal, pelvic and small parts)
Some vascular and limited MSK
High risk obstetric scans.

Sonographers: 8 FTE: 3 Full Time, 8 part time, including 1 50/50 split with Private Practise.
Trainees: 3 FTE: 1 x Full Time, 2 x 50/50 shared with a private practise

The Ultrasound service at Waikato Hospital consists...