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Please fill in as many sections of the online form as you can. This will help us process your complaint more efficiently.
On our wardsThere are feedback forms and complaint forms available in all clinical areas. If you can’t find them, please ask our staff to get you one.
Click here to make a complaint
Click here to send us feedback
07 834 3612
Patient advocacy servicesIf you would like assistance to make a complaint or give feedback, or help advocate for your needs or rights, you can contact a patient advocacy service.
How you can give feedback or make a complaintThere are feedback forms and complaint forms available in all clinical and ward area...
Take your concerns directly to the person or organisation that provided the service. See the information on giving feedback or making a complaint.
Get help and support from friends, family/whānau to raise your concerns with the service.
Seek the support of a health and disability advocate or health consumer service. These people provide an independent and impartial service, and ca...
You can also submit your feedback or complaint using our online forms:
Please feel free to raise any issues or concerns at the time with any member of your care team. If you are not happy with their response, ask to see the nurse in charge of the ward in the first instance.
Waikato DHB's Health of Older People
07 834 3646
Health and Disability Commissioner
0800 11 22 33
The service has local representatives in the Health districts of Waikato, Tairawhiti, Lakes, Bay of Plenty and Taranaki, and covers any health servic...
Children Development Centre
Taumarunui, Te Kuiti Hospital and Tokoroa Hospital
Cover being provided by Dale Marriott until a permanent appointment has been filled
If you have a complaint, stop, think, ask for complaint form, fill in, and be brief to the point, time, and detail how many persons involved, date, and your contact detail. Put in envelope provided and hand to staff or Kaitiaki.