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How do I make a complaint about care provided by an agency or organisation to an older person?

In the first instance you could contact the service manager of the agency or organisation and discuss the issue with them. For example this may be the home and community support services agency manager in the Waikato local office; or the residential care facility manager.

Waikato DHB's Health of Older People
07 834 3646

Health and Disability Commissioner 
0800 11 22 33

Postgraduate study

... free papers offered for Physiotherapy and Occupational Therapy at AUT, and for any Allied Health staff member at Wintec.

There is an application process; demonstration of supervision of students and a career and development plan is required. Please contact your manager to discuss details.

Step 4: Ongoing requirements

It is a requirement of Locality Authorisation that for all HDEC reviewed research, Waikato District Health Board ( is authorised to receive email notifications from the HDEC online application system. 

Once all relevant approvals and documentation has been received by the Research Office an email indicating approval to commence research activities will be sent to the primary contact, and Locality Approval will be signed off on-line at HDEC (if applicable).

Send a free e-card

Send a free e-cardSend a free e-card to a patient staying at one of our hospitals. E-cards will be printed and delivered to patients by our volunteer services.

Select where the patient is staying from the location options below.
Provide as much information as you can about the patient you wish to contact.
Messages will be processed and forwarded to the appropriate ward, service or department as soon as possible; usually by the next morning.
Your message will need to be read by Waikato DHB staff...

Baby Clinic

... Baby Clinic come from the Waikato Hospital Newborn Intensive Care Unit (NICU).

All children discharged from the Waikato Hospital Newborn Intensive Care Unit (NICU), weighing less that 1250grams, are eligible for followup.  This consists of telephone contact with the family of all babies discharged from Waikato NICU prior to age one (corrected for prematurity).

Infants residing in the Waikato region are invited for a developmental screening appointment when the child is one (age corrected for...

Help to stop smoking

... support you on a weekly basis. You will be given free nicotine replacement therapy to help you with your cravings or withdrawal symptoms and you will receive a $50 voucher as an incentive if you are still smokefree 4-6 weeks after your quit date.

To contact Once and For All call 0800 6623 4255 or visit You can also contact the national Quitline on 0800 778 778 for support, or speak to your GP.

Hepatitis B

Hepatitis B is an infectious disease which attacks the liver.  It is spread by contact with blood or other body fluids of an infected person, such as through open cuts, unprotected sexual contact, or sharing drug needles.  Most people recover from hepatitis B, and are no longer infectious afterwards; however some people have an ongoing infection, which can cause serious complications. 

There is an effective vaccine for hepatitis B, which is free for children, and some other high risk patient gr...