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Feedback and complaints

What matters to you is important to us. Your feedback helps us improve our services. All our wards and clinics have feedback cards so you can record your comments on the spot and know they will be seen by the nurse in charge of the ward.

You can also submit your feedback or complaint using our online forms:

Please feel free to raise any issues or concerns at the time with any member of your care team. If you are not happy with their response, ask to see the nurse in charge of the ward in the f...

Waikato DHB position placements for NETP

... PACU, interventional radiology areas)
Internal medicine
Respiratory medicine
Acute Medical (assessment) Unit
Emergency Department
Renal medicine
Regional dialysis in-centre
Outpatient department
Child health – paediatric medical and surgical wards; Neonatal Intensive Care Unit (NICU)
Health of older people (DHB)
Rural hospitals placement areas

Thames hospital: four places in total - emergency, medicine, rehab, surgery.
Tokoroa hospital: one place - inpatient ward.
Taumarunui hospital:...


... with all of this.

This booklet has been written by doctors for doctors and is intended to be a dummy’s guide to being an RMO at Waikato DHB. Hopefully this pocketbook will give you the basic information you need to get you started and survive on the wards on a day-to-day basis. If there is still anything that you are unsure about, either ask one of your colleagues (as many of them have been here a while) or speak to the RMO Unit. This booklet will be handed out to all new RMOs at the commencem...

Older Persons and Rehabilitation Building

COVID-19: Visitor policy in Alert Level 1
Click here for more informationThis facility was purpose-built for health services related to older people and for rehabilitation services. The building includes four wards and an outpatient clinic for the Older Persons and Rehabilitation service, as well as a ward and clinic area for Mental Health Services for Older People.

It is on Pembroke Street across the road from Waikato Hospital, and joined by a pedestrian overbridge to the other hospital buildi...

Mental Health and Addictions

... Summary of service contact details and referral addresses.

The Waikato DHB Mental Health & Addictions Strategy 2016 – 2021 is strongly aligned to the overall Waikato DHB Strategy and its values.

Adult Mental Health and Addictions
Inpatient services (Wards 34, 35, 36 and OPR1)
Crisis Assessment and Home Treatment (CAHT)
Assertive Community Treatment (ACT)
Consult Liaison
Community Alcohol and Drugs Service (CADS)
Manaaki Raatonga aa Iwi (formerly iRS)
Specialty mental health service...

Waikato Hospital antenatal and postnatal ward during COVID-19 Level 2

... made some changes to how things work on the ward.

Antenatal and Postnatal women  

You will be staying on ward E1 or E2
You will be able to have a support person  with you on the ward
Unfortunately no visitors are allowed in antenatal and postnatal wards at this time. Children are not allowed on the ward.
Waikato DHB has a free wifi service which will enable you to stay in contact with your loved ones, wider whānau and friends.
All women and support people will be screened for COVID-19 before...


DietitiansDietitians are registered health professionals who provide specialist advice about food and nutrition to clients and those who care for them.

The clinical dietitian team at Waikato Hospital has specialist dietitians who provide services to all wards. They also provide outpatient services within both adult and paediatric areas.

Community health dietitians work with clients to provide education and support with dietary treatment. They provide services at Thames, Tokoroa, Te Kuiti and T...

On the day of surgery

... taken to a Post Anaesthesia Care Unit (also known as the Recovery Room) where you will receive care while waking up from your anaesthetic. 

Admission to a hospital wardIf you are staying overnight or longer, you will be admitted to one of our hospital wards. You will be given a welcome pack including information about the ward or facility and about patient safety.

Older Persons, Rehabilitation and Allied Health

Older Persons, Rehabilitation and Allied HealthThe Older Persons, Rehabilitation and Allied Health directorate includes services that are provided in inpatient wards, outpatient clinics, and in the community, and in clients’ homes. Specialist support is provided to clinical services at Thames Hospital and the three southern rural hospitals either in person or via Telehealth.

Hospital-based services
General assessment, treatment and rehabilitation for people 65 years plus or those close in age,...

Waikato Hospital

COVID-19: Visitor policy in Alert Level 2
Click here for more informationWaikato Hospital is a tertiary hospital in Hamilton, New Zealand. It is located on the Waiora Waikato Hospital Campus.

Phone: 07 839 8899

Enquiries desksThere are two Enquiries desks at Waikato Hospital:

Enquiries desk by Emergency Department
Monday to Friday 8.30am to 8pm, Saturday & Sunday 8.30am to 5pm

Enquiries desk on Level 1 Meade Clinical Centre (MCC)
Monday to Friday 7.30am to 4pm 

Visitors can also get d...