Te Whatu Ora Waikato services during COVID-19

To help protect patients, staff and the community at this time we are making some important changes to how our facilities operate.

CLINIC APPOINTMENTS AND PLANNED SURGERY
Acute and urgent care will continue to be delivered as normal, as well as time critical procedures and clinic appointments.

If you had a surgery date or a clinic appointment that was postponed or changed to a virtual consultation you will have been contacted directly to inform you of this.

If you haven’t been contacted and you are unclear about your appointment contact the booking clerk phone number on your appointment letter.

If you have any concerns or believe your procedure is urgent, please do contact the clinic you are booked with to confirm your appointment status before visiting our facilities.

RESTRICTED VISITING FOR ALL TE WHATU ORA HOSPITALS and HEALTHCARE PROVIDER FACILITIES 
Whānau and friends play an important role in the wellbeing of patients, however, we are continuing to restrict visitors at our sites to help prevent the spread of COVID-19, keep our most vulnerable people safe and to keep our hospitals operating safely.

Please see our Visitor Policy page for full details.

KEEP OUR EMERGENCY DEPARTMENT FOR EMERGENCIES
A reminder that our emergency department remains open. However, please do ensure this is used for emergencies only.

Anyone needing immediate or urgent help should seek medical care by calling 111 for an ambulance or going to their nearest hospital emergency department.

If you or a whānau member has a condition that is not urgent or severe : 

•       Phone your GP for an appointment or 
•       Call Healthline 0800 611 116 for free 24 hour health advice. They will tell you the best place to go.

If you have COVID-19 and start to feel worse or have general COVID questions:

•       Call the COVID Healthline for free on 0800 358 5453, 24 hours a day.

We thank the community for their understanding and cooperation at this time. As always, our priority is the safety and care of our patients, whānau and staff.