Feedback Form - Whakahoki korero

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We welcome feedback from patients and whānau,including compliments, suggestions, enquiries, or complaints, as it helps us improve our services.

Note:

  • For medical advice or attention, please call Healthline at 0800 611 116, visit your GP, or go to your local Accident and Medical Clinic. For serious injuries or health concerns, go to a hospital Emergency Department or call 111.
  • If you or your whānau are admitted to the hospital and have immediate concerns about your treatment or care, please speak directly to those providing your care or the manager of that area. If you feel uncomfortable talking to them or are not satisfied with their response, you can share your concerns with us by contacting our Feedback Central Team as below.

Rest assured, your care will remain unaffected by the feedback you provide. We value your input and are committed to maintaining the highest standard of care regardless of any feedback received.

Online Feedback Form

Please complete details below. We appreciate respectful communication and please refrain from using inappropriate language.

Alternatively,

Open all

'Feedback form - Have your Say" brochure is available in all clinical areas.

Complete the form and return it to the staff member for sending it to Feedback Central or post directly to Feedback Central.

Postal address: Feedback Central, Health NZ Counties Manukau, Private Bag 93311, Otahuhu 1640, Auckland.

  • Health and Disability Advocacy:
    Free Phone: 0800 55 50 50 or Fax: 0800 2787 7678 or email: advocacy@hdc.org.nz
  • Health and Disability Commissioner: 
    Free Phone: 0800 11 22 33 or website: http://www.hdc.org.nz (external link)
  • Auckland District Inspectors: (for those under the Mental Health Act) Directory of District Health Inspectors.

What we will do

  • Complaints will be acknowledged within 5 working days.
  • We endeavour to investigate your complaint within 20 working days from the date of acknowledgment.  You will be informed if this takes longer.
  • Complaints are treated confidentially
  • Complaints are not added to your clinical records (medical file)
  • Compliments, suggestions and comments will be passed on to the appropriate manager.

Understand your rights

Your rights under the code include the right to:

  • receive the information you need to make decisions about your health and about any tests, procedures or treatments
  • have information provided in a way that you understand
  • make an informed choice and give your informed consent before you undergo a test, procedure or treatment
  • be treated with respect and dignity, taking into account your cultural needs and values
  • have a support person with you, at most times
  • have services be provided with reasonable care and skill
  • complain about a provider, in a way that is appropriate for you.

All these rights also apply if you take part — or are asked to take part — in teaching or research.